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Terms and conditions

West Sussex Fitted Interiors – Terms and

Conditions of Business

Company Details

West Sussex Fitted Interiors

2 Beckett Buildings, Littlehampton Road, BN13 2UQ

01903 899451 

1. Definitions

“Company”, “we”, “us”, or “our” refers to West Sussex Fitted Interiors. “Customer” refers to the

individual or entity purchasing goods or services. “Contract” means the agreement formed upon

acceptance of a quotation.

2. Quotations

All quotations are valid for thirty (30) days from the date of issue unless stated otherwise in writing.

Quotations are based on information available at the time and may be subject to revision if

specifications, measurements, or site conditions change.

3. Design, Survey, and Measurements

Any designs, drawings, or measurements provided prior to a full site survey are indicative only. The

Company shall conduct a final site survey prior to manufacturing to confirm dimensions, access,

and suitability. Manufacturing will not commence until the survey has been completed and

approved. The Company shall not be liable for inaccuracies arising from information supplied by the

Customer or third parties.

4. Payment Terms

A non-refundable deposit of fifty percent (50%) of the total contract value is payable upon

acceptance of the quotation. The remaining balance of fifty percent (50%) is due immediately upon

completion of installation. The Company reserves the right to suspend or withhold services for

non-payment.

5. Title to Goods

All goods supplied shall remain the sole property of West Sussex Fitted Interiors until payment has

been made in full and cleared funds received. The Company reserves the right to recover goods in

the event of non-payment.

6. Installation and Customer Responsibilities

The Customer shall ensure the installation area is fully prepared and accessible. The Company

shall not be responsible for the removal or refitting of carpets prior to or following bedroom

installations. Carpet removal must be undertaken by the Customer, and refitting should be carried

out by a qualified professional carpet fitter. The Company shall not be liable for delays or additional

costs arising from inadequate preparation.

7. Warranties

The Company provides a seven (7) year warranty on all doors and a ten (10) year warranty on all

carcasses. These warranties are valid provided that the products have not been subjected to waterdamage, misuse, alteration, or damage caused by the Customer or third parties. Normal wear and

tear is excluded. This warranty covers materials and workmanship only.

8. Limitation of Liability

The Company shall not be liable for any indirect, consequential, or incidental loss or damage.

Liability shall be limited to the value of the contract except where liability cannot be limited under

law. The Company shall not be responsible for pre-existing structural defects or issues outside its

control.

9. Data Protection

The Company processes personal data in accordance with applicable data protection legislation.

Customer data shall be used solely for the purposes of contract performance, administration, and

aftercare and shall not be disclosed to third parties except where required by law or to fulfil the

contract.

10. Cancellation

Where goods are bespoke or made to order, cancellation after manufacturing has commenced may

result in the Customer being liable for costs incurred by the Company.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of

England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts. 

Complaints procedure

West Sussex Fitted Interiors Company Complaints Procedure

1. Purpose

This Complaints Procedure outlines how customers, clients, employees, can raise

concerns about our services, products, or conduct. Our aim is to investigate all

complaints fairly, promptly, and confidentially, and to resolve issues wherever

possible.

2. Scope

This procedure applies to:

• All customers and service users

• Employees

• Contractors and partners

• Any individual who interacts with our company

3. How to Make a Complaint

Complaints can be submitted in any of the following ways:

Email: info@westsussexfittedinteriors.com

Phone: 01903 899451

In writing: 2 Becket Buildings, Littlehampton Road, Worthing BN13 1QD

To help us process the complaint quickly, please include:

• Your name and contact details

• A clear description of the issue

• Dates, times, and any relevant documents/evidence

• How you would like us to resolve the issue (optional)

4. Acknowledgement of Complaint

Once received, we will:

• Acknowledge the complaint within 2 working days

• Provide a reference number (if applicable)

• Give an estimated timeframe for a full response

5. Investigation Process

We will:

1. Review all information and evidence provided

2. Speak to relevant staff or departments3. Request additional information if needed

4. Keep you informed of progress

Complaints will normally be fully investigated and responded to within 10 working

days. If more time is required, we will notify you with an updated timeline.

6. Outcome

Once the investigation is complete, we will provide a written response including:

• Our findings

• Any action taken to resolve the complaint

• Any improvements we plan to implement

Where appropriate, we may offer:

• An apology

• A remedy (refund, replacement, service correction, etc.)

• An explanation of changes to prevent recurrence

7. Escalation

If you are not satisfied with the outcome, you may request an escalation within 5

working days of receiving our response.

Your complaint will then be reviewed by:

• A senior manager, or

• An independent internal panel (depending on company structure)

A final written outcome will be provided within 10 working days of escalation.

8. Confidentiality

All complaints will be handled sensitively and in accordance with data protection

laws. Information will only be shared with individuals directly involved in resolving

the issue.

9. Continuous Improvement

We regularly review complaints to identify patterns and implement improvements

to our services, processes, and customer experience.

spread the cost with finance

At West Sussex Fitted Interiors, we understand some customers prefer to pay with finance, so we’ve partnered with established credit brokers, Ideal4Finance, to enable you to spread the cost with monthly payments.


The following options are available, always subject to the lender’s assessment:

  • 0% APR finance over 12 and 24 months
  • 12.9% APR finance over 36, 48, 60 and 120 months

A deposit might be payable, and we will agree this before you begin your application. Ideal4Finance help thousands of people secure finance for their purchases. They use only reputable lenders and are Trustpilot-rated ‘Excellent’. You can apply online anytime, and decisions are made quickly. The final decision is based on your individual circumstances, including your personal credit profile, how much you want to borrow and the loan period. Here is a representative example of a £8000 purchase made over 4 years with a 25% deposit: Purchase price £8000; deposit amount £2000; total credit £6000; loan term 48 months; APR 12.9% (fixed); monthly repayment £160.67; total repayable £7712.03; total cost £9712.03. (This is a guide only and the exact details will be confirmed during the application process). You can use our handy finance calculator here to work out the monthly repayments on different loan amountsAdd a FINANCE CALCULATOR button and link to your calculator here:  https://ideal4finance.com/retail/calculator/wsfi There are risks involved in taking out a loan and you should ensure you can make all payments on time and in full; failure to do so can lead to financial difficulties and have a negative impact on your credit score. If you’re ready to apply, please click here to begin the application process. If you need support with your application, please call Ideal4Finance on 020 3617 4647 (Mon to Fri, 9am to 5pm).Here, you can either make click here into a link or add an APPLY NOW button. Either way, it should link to your application page athttps://ideal4finance.com/loan-apply/wsfi West Sussex Fitted Interiors Ltd is an Introducer Appointed Representative of Ideal Sales Solutions Ltd, t/a Ideal4Finance. Ideal Sales Solutions Ltd is a credit broker and not a lender (FRN 703401). Finance available subject to status. The rate offered is always provisional and will depend upon your personal circumstances, the loan amount and the term. 

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